Engineering Manager, AI Models Infrastructure

Intercom is hiring an Engineering Manager for its AI Platform Team to lead a senior team of engineers and contribute to production code, staying close to the work and building knowledge & context through first-hand experience. The team builds and operates the foundational infrastructure that powers Intercom’s AI products, including model training, developer tooling and high-performance, high-reliability production systems.

Requirements

• Experience leading engineering teams, in an infrastructure or platform team.
• Strong prior experience working as an engineer.
• Strong technical judgment and the ability to coach senior engineers through complex architectural trade-offs.
• Adaptable leadership style suited to a group that will grow quickly, and change shape over time.
• Curiosity and enthusiasm for AI, with a desire to learn how ML systems are developed and operated in production.

Benefits

• Competitive salary
• Equity in a fast-growing start-up
• Served lunch every weekday
• Flexible paid time off policy
• Paid maternity leave
• Paid paternity leave
• Comprehensive health and dental insurance
• Pension scheme
• Cycle-to-Work Scheme
• MacBooks as standard