Engineering Manager, Forward Deployed Engineering

We are seeking an Engineering Manager to lead our Forward Deployed Engineering (FDE) New Business team in EMEA, helping Intercom scale its AI-first platform to complex organizations. The role is both strategic and hands-on, requiring high commercial fluency and a tight feedback loop with R&D teams.

Requirements

• 3+ years of technical experience in roles such as Software Engineer, Forward Deployed Engineer, Solutions Architect, Applied AI or related technical roles.
• 2+ years of experience leading technical customer-facing teams, with a proven track record of mentoring and managing high-performing teams.
• Strong technical judgment and the ability to coach engineers through complex architectural trade-offs.

Benefits

• Competitive salary and equity in a fast-growing start-up
• Regular compensation reviews
• Pension scheme & match up to 4%
• Life assurance
• Comprehensive health and dental insurance
• Flexible paid time off policy
• Paid maternity leave
• 6 weeks paternity leave
• Cycle-to-Work Scheme
• MacBooks or Windows for certain roles