We are seeking an Engineering Manager to lead our Forward Deployed Engineering (FDE) New Business team in EMEA, helping Intercom scale its AI-first platform to complex organizations. The role is both strategic and hands-on, requiring high commercial fluency and a tight feedback loop with R&D teams.
Requirements
- 3+ years of technical experience in roles such as Software Engineer, Forward Deployed Engineer, Solutions Architect, Applied AI or related technical roles.
- 2+ years of experience leading technical customer-facing teams, with a proven track record of mentoring and managing high-performing teams.
- Strong technical judgment and the ability to coach engineers through complex architectural trade-offs.
Benefits
- Competitive salary and equity in a fast-growing start-up
- Regular compensation reviews
- Pension scheme & match up to 4%
- Life assurance
- Comprehensive health and dental insurance
- Flexible paid time off policy
- Paid maternity leave
- 6 weeks paternity leave
- Cycle-to-Work Scheme
- MacBooks or Windows for certain roles