Engineering Manager, AI Models Infrastructure

Intercom is hiring an Engineering Manager for its AI Platform Team to lead the development of the foundational infrastructure that powers Intercom's AI products, including model training and high-performance production systems. The role involves hands-on leadership, contributing to production code, and empowering engineers to act with agency and maximize their impact.

Requirements

• Experience leading engineering teams
• Strong prior experience working as an engineer
• Strong technical judgment and the ability to coach senior engineers
• Adaptable leadership style
• Curiosity and enthusiasm for AI

Benefits

• Competitive salary and equity
• Benefits package
• Flexible paid time off policy
• Paid maternity and paternity leave
• Comprehensive health and dental insurance