IT Operations Specialist
IntercomCalifornia, United States
Posted March 4, 2026
85100 - 120400 USD
Full Time
About the Company
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Job Description
Intercom is looking for an IT Operations Specialist to provide help desk support, manage IT assets, and resolve day-to-day support requests in their San Francisco office. The ideal candidate is passionate about delivering great user experiences and eager to grow their technical and operational skills in a fast-paced, collaborative environment.
Requirements
- Provide help desk support to internal employees
- Own account provisioning and deprovisioning, onboarding and offboarding processes
- Maintain and enrich our knowledge base with documentation
- User hardware setup and provisioning
- Troubleshoot and resolve hardware and software issues
Benefits
- Competitive salary
- Meaningful equity
- Comprehensive medical, dental, and vision coverage
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family
