Manager, Solutions Engineering (Mid-Market & Enterprise)

Intercom is seeking a transformational Solutions Engineering leader to lead our Mid-Market and Enterprise SE teams, shaping how we engage with large, complex organisations and delivering tangible customer outcomes through innovation and credibility.

Requirements

• 5+ years of pre-sales experience as a Sales Engineer, Solutions Engineer/Architect, or related individual contributor role.
• 2+ years of experience leading technical pre-sales teams, with a proven track record of hiring, mentoring, and managing high-performing teams.
• Experience selling AI, data, or highly technical products, or deep curiosity and utilization of AI on your day-to-day.

Benefits

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!