Manager, Solutions Engineering (Mid-Market & Enterprise)

Intercom is seeking a transformational Solutions Engineering leader to lead its Mid-Market and Enterprise SE teams. The role will shape how the company engages with large, complex organizations and deliver customer transformation through innovation and credibility.

Requirements

• 5+ years of pre-sales experience as a Sales Engineer, Solutions Engineer/Architect, or related individual contributor role
• 2+ years of experience leading technical pre-sales teams, with a proven track record of hiring, mentoring, and managing high-performing teams
• Experience selling AI, data, or highly technical products; or at the very least, deep curiosity and utilization of AI on your day-to-day
• Able to travel internationally on average once a month
• Excellent communication and presentation skills

Benefits

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!