Principal Engineer, Web Platform – Team Web

We're looking for a Principal Engineer to shape the technical direction and architectural evolution of our web platform and systems. As a senior technical leader, you will own and evolve the architecture of Intercom's web stack, define the long-term technical strategy for the web team, and collaborate closely with marketing, design, analytics, and data science stakeholders.

Requirements

• 12+ years of software engineering experience
• Experience in a high-scale growth-focused web environment
• A track record of technical leadership and influencing technical direction across multiple teams or departments
• Deep familiarity with modern web stacks and infrastructure
• Strong understanding of data infrastructure, including event instrumentation, and analytics tooling
• Comfortable working in and supporting full-stack codebases
• Experience operating in continuous delivery environments with an emphasis on incremental, high-quality shipping
• Exceptional communication skills and a history of collaborating with cross-functional teams
• A mentorship mindset — proven ability to raise the bar for engineering excellence across a team or organization

Benefits

• Competitive salary and equity in a fast-growing start-up
• Regular compensation reviews - we reward great work
• Pension scheme & match up to 4%
• Life assurance, comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, 6 weeks paternity leave for fathers
• Cycle-to-Work Scheme
• MacBooks are our standard, but we also offer Windows for certain roles when needed