Relationship Manager, Commercial
IntercomSan Francisco, California, United States
Posted October 7, 2025
147670 - 176303 USD year
Full Time
About the Company
Intercom is a leading AI-first customer service platform offering comprehensive solutions for enhancing customer experience, operational efficiency, and business scalability. The company's core products include Fin AI Agent, an AI-driven helpdesk solution, and the Intercom Customer Service Platform, trusted by thousands of support leaders. Founded in 2011 with backing from prominent venture capitalists, Intercom pioneers a new approach to customer service, focusing on innovation and human-quality interactions.
Job Description
Intercom is seeking a Relationship Manager for the Commercial side of the business. The role involves building relationships with small businesses, understanding their needs, and providing solutions through their AI platform. This is a fast-growing company with opportunities for career progression and development within a collaborative and supportive environment. The company emphasizes customer service and growth within their culture.
Requirements
- 2+ years managing a large book of business
- 1+ years selling SaaS products
- Experience managing procurement processes
- Strong sales instincts and track record hitting and exceeding quota
- Exceptional written and verbal communication
- Comfortable operating and problem-solving in a fast-moving organization
- Growth mindset and ambition
Benefits
- Competitive salary
- Meaningful equity
- Flexible paid time off policy
- Paid Parental Leave Program
- In-office bicycle storage
- Fun events
