Senior Engineering Manager - Team Billing

Join Intercom as a Senior Engineering Manager to lead Team Billing, which owns the core systems powering how customers buy Intercom, how we meter usage, bill accurately, recognize revenue, and keep money flowing. This is a high-impact, high-visibility role at the heart of Growth Engineering.

Requirements

• 5+ years managing software engineering teams building and shipping customer-facing or revenue-impacting systems (e.g., billing, payments, pricing, subscriptions)
• Strong technical leadership: comfortable diving into architecture, debugging complex systems, reviewing designs, and making pragmatic tradeoffs to ship safely and fast
• Proven ability to lead a cross-functional, full-stack team through planning and delivery with clear ownership of business outcomes and product health metrics
• Excellent product sense and customer empathy — you translate ambiguous requirements into clear scopes, milestones, and measurable impact
• Skilled communicator who drives alignment across partner teams (Sales, Finance, Enterprise Systems, Analytics, Product, Design) and keeps stakeholders informed and unblocked

Benefits

• Competitive salary and equity in a fast-growing start-up
• Free lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers
• Cycle-to-Work Scheme with secure bike storage
• MacBooks are our standard, but we also offer Windows for certain roles when needed