Senior Engineering Manager - Team Billing

Join Intercom as a Senior Engineering Manager to lead Team Billing, building and enhancing Intercom's billing, subscription, invoicing, and metering capabilities. Drive clarity, focus, and execution across a mission-critical platform.

Requirements

• 5+ years managing software engineering teams building and shipping customer-facing or revenue-impacting systems
• Strong technical leadership: comfortable diving into architecture, debugging complex systems, reviewing designs, and making pragmatic tradeoffs
• Proven ability to lead a cross-functional, full-stack team through planning and delivery with clear ownership of business outcomes and product health metrics
• Excellent product sense and customer empathy: you translate ambiguous requirements into clear scopes, milestones, and measurable impact
• Skilled communicator who drives alignment across partner teams (Sales, Finance, Enterprise Systems, Analytics, Product, Design)
• Track record of cultivating and managing senior relationships across Finance, Enterprise Systems, and Analytics

Benefits

• Competitive salary and equity in a fast-growing start-up
• Served lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers
• Cycle-to-Work Scheme for cyclists