Senior Product Manager
IntercomLondon, England, United Kingdom
Posted September 23, 2025
Full Time
About the Company
Intercom is a leading AI-first customer service platform offering comprehensive solutions for enhancing customer experience, operational efficiency, and business scalability. The company's core products include Fin AI Agent, an AI-driven helpdesk solution, and the Intercom Customer Service Platform, trusted by thousands of support leaders. Founded in 2011 with backing from prominent venture capitalists, Intercom pioneers a new approach to customer service, focusing on innovation and human-quality interactions.
Job Description
Intercom is an AI customer service company focused on providing AI-powered customer experiences. They are looking for a Senior Product Manager to lead a team and shape the future of business messaging and AI-powered customer engagement. The role involves understanding customer problems, defining roadmaps, collaborating with engineering and designers, and leveraging AI for efficiency and impact. The company emphasizes a fast-paced, collaborative work environment and values diversity.
Requirements
- Strong customer focus and problem framing skills
- Compelling roadmap and communication skills
- Excellent product judgment and collaboration skills
- Ability to translate customer needs into technical feasibility
- AI understanding and feasibility assessment
- Technical fluency in modern tech stack
- Outcome oriented and proactive
Benefits
- Competitive salary
- Equity
- Pension scheme
- Life assurance
- Comprehensive health and dental insurance
- Flexible paid time off
- Paid maternity leave
- Cycle to Work Scheme
- MacBook/Windows access
- Hybrid working policy