Senior Product Manager
IntercomDublin, Ireland
Posted September 23, 2025
Full Time
About the Company
Intercom is a leading AI-first customer service platform offering comprehensive solutions for enhancing customer experience, operational efficiency, and business scalability. The company's core products include Fin AI Agent, an AI-driven helpdesk solution, and the Intercom Customer Service Platform, trusted by thousands of support leaders. Founded in 2011 with backing from prominent venture capitalists, Intercom pioneers a new approach to customer service, focusing on innovation and human-quality interactions.
Job Description
Intercom is an AI Customer Service company focused on transforming customer experiences through AI. They are looking for a Senior Product Manager to lead a world-class team and shape the future of business messaging and AI-powered customer engagement. The role involves deep customer problem analysis, roadmap creation, collaboration with engineering, and AI integration. This is a career-defining opportunity to deliver products that touch millions of people daily.
Requirements
- Strong Customer Focus and Problem Framing skills
- Compelling Roadmaps
- Excellent Product Judgment
- AI Tech understanding
- Technical fluency
- Outcome oriented
- Leadership
Benefits
- Competitive salary
- Equity
- Pension scheme
- Life assurance
- Health and dental insurance
- Paid time off
- Paid maternity leave
- Cycle to Work Scheme
- MacBooks
- Windows for certain roles
- Hybrid working policy
- Equal opportunity
- Cultural values