Intercom is hiring a Senior Social Media Strategist to take our organic social presence to the next level, define and execute social strategy, and lead a company-wide approach to employee and executive activation. The role is high-impact, high-visibility, and highly collaborative.
Requirements
- Own and evolve the strategy for Intercom and Fin's organic social presence across LinkedIn, X, YouTube and more.
- Partner with GTM workstream leads to translate their launches, ideas, and insights into social activations that earn reach and attention.
- Enable our executive team and employees to build meaningful influence, creating playbooks, toolkits, and working directly with them on their content.
- Collaborate with our SMM on proactive and reactive engagement, from daily comments to orchestrated mindshare plays.
- Run campaigns and moments, building and executing multi-post social plans that elevate our biggest launches and announcements.
- Experiment relentlessly! Test content formats, creative approaches, timing, AI tools, and emerging platform features to optimize what works.
- Use AI to move faster and smarter, from ideation to copywriting to distribution planning.
- Oversee our YouTube strategy and agency relationship, making sure we're maximizing the reach and value of our video investments.
- Keep our channels sharp and current, ensuring everything live reflects our latest story and message.
- Make strong, proactive choices. You won’t wait for a brief or a prompt; you’ll be shaping our agenda and our presence.
Benefits
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed
