Senior Solutions Architect
IntercomLondon, England, United Kingdom • Dublin, Ireland
Posted September 29, 2025
Full Time
About the Company
Intercom is a leading AI-first customer service platform offering comprehensive solutions for enhancing customer experience, operational efficiency, and business scalability. The company's core products include Fin AI Agent, an AI-driven helpdesk solution, and the Intercom Customer Service Platform, trusted by thousands of support leaders. Founded in 2011 with backing from prominent venture capitalists, Intercom pioneers a new approach to customer service, focusing on innovation and human-quality interactions.
Job Description
Intercom is a leading AI customer service company seeking a Senior Solutions Architect to advise customers on the integration, deployment, and optimization of their Intercom and Fin AI agents. The role involves technical expertise, strategic guidance, and hands-on support for APIs, security reviews, and AI-driven automation. This is an ideal position for a technically-minded individual interested in AI-powered customer service.
Requirements
- 6+ years of experience in Solutions Architecture, Technical Consulting, or similar role at a SaaS company.
- Strong technical expertise in APIs, integrations, and automation frameworks.
- Proficiency in REST APIs, JavaScript, HTML, and CSS.
- Deep understanding of AI-driven automation, LLMs, and customer support technologies.
- Experience with security reviews, compliance requirements, and enterprise IT environments.
- Excellent communication skills, problem-solving abilities, and a focus on customer success.
Benefits
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercom and friends and family!