Senior Solutions Architect
IntercomDublin, Ireland • London, England, United Kingdom
Posted September 29, 2025
Full Time
About the Company
Intercom is a leading AI-first customer service platform offering comprehensive solutions for enhancing customer experience, operational efficiency, and business scalability. The company's core products include Fin AI Agent, an AI-driven helpdesk solution, and the Intercom Customer Service Platform, trusted by thousands of support leaders. Founded in 2011 with backing from prominent venture capitalists, Intercom pioneers a new approach to customer service, focusing on innovation and human-quality interactions.
Job Description
Intercom is seeking a Senior Solutions Architect to help customers integrate, deploy, and maximize the value of their AI-powered customer service platform. The role involves providing strategic guidance, technical expertise, and hands-on support for API integrations, security reviews, and AI-driven automation strategies. Intercom values customer success and is dedicated to building exceptional customer experiences.
Requirements
- 6+ years of experience in a Solutions Architect, Technical Consultant, or similar role at a SaaS company.
- Strong technical expertise in APIs, integrations, and automation frameworks.
- Proficiency in REST APIs, JavaScript, HTML and CSS.
- Deep understanding of AI-driven automation, LLMs, and customer support technologies.
- Experience with security reviews, compliance requirements, and enterprise IT environments.
- Excellent communicator.
Benefits
- Competitive salary and meaningful equity
- Flexible paid time off
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercom
