Solutions Operations Manager - Scaled Customer Experience

Intercom is hiring a Solutions Operations Manager to join their Revenue Operations department, supporting the growing Scaled Customer Experience organization. The role involves designing and managing scalable processes, building data-driven frameworks, and analyzing trends to inform strategic decisions.

Requirements

• Bachelor's Degree
• 5+ years of experience in Solutions Operations, ideally directly supporting Scaled & Digital teams within a high-growth SaaS or AI company
• Salesforce Skills: Reporting, dashboards, data integrity, user administration, etc.
• Tableau knowledge: Experience providing business requirements for dashboards.
• Customer Success Platform Experience: Vitally or similar.
• Advanced Data Modeling & Analytics: Expert Excel/Google Sheets; translate complex data into actionable insights.
• Strong Project Management: Manage multiple projects from scope to delivery; organized & detail-oriented.
• Clear Communication: Concise written/verbal skills; adept at presenting insights to leadership.
• Strategic Business Acumen: Translate solutions strategy into operational plans; proactive problem-solver.

Benefits

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!