Strategic Customer Success Manager

Intercom is a company that uses AI to help businesses provide incredible customer experiences. As a Strategic CSM, you'll partner with large customers to help them succeed in AI-driven customer service. This is an opportunity to shape how leading companies deploy AI to transform their support operations and achieve strategic outcomes.

Requirements

• Develop trusted advisor relationships with customers
• Facilitate requirements gathering and process mapping for standard operating procedures
• Collaborate with engineers to translate customer requirements into Fin solution designs
• Monitor Fin usage patterns to identify risks and recommend optimizations
• Maintain deep product knowledge of Fin's capabilities
• Lead Success Plans and strategic planning sessions with the customer
• Prioritize competing demands to drive the highest-value outcomes

Benefits

• Competitive salary
• Equity in a fast-growing start-up
• Lunch served every weekday
• Snack foods and a fully stocked kitchen
• Regular compensation reviews
• Pension scheme with 4% match
• Life assurance
• Comprehensive health and dental insurance
• Open vacation policy
• Paid maternity leave
• 6 weeks paternity leave
• Cycle-to-Work Scheme
• MacBooks provided