Strategic Customer Success Manager - French Speaking

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. As a Strategic CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service.

Requirements

• Develop trusted advisor relationships with customers
• Facilitate requirements gathering and process mapping for standard operating procedures
• Collaborate with engineers to translate customer requirements into Fin solution designs
• Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities
• Maintain deep product knowledge of Fin’s fast-expanding capabilities
• Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer
• Prioritize competing demands to drive the highest-value outcomes across your customer portfolio
• Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy

Benefits

• Competitive salary and equity in a fast-growing start-up
• Lunch served every weekday
• Regular compensation reviews
• Pension scheme & match up to 4%
• Life assurance
• Comprehensive health and dental insurance
• Open vacation policy and flexible holidays
• Paid maternity leave
• 6 weeks paternity leave
• Cycle-to-Work Scheme
• MacBooks provided
• Windows available for certain roles