Strategic Customer Success Manager - French Speaking
IntercomLondon, England, United Kingdom
Posted February 10, 2026
Full Time
About the Company
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Job Description
As a Strategic Customer Success Manager, you'll partner with large and complex customers to help them succeed in the new era of AI-driven customer service. You'll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin, from project scoping to measurable adoption and business outcomes.
Requirements
- Develop trusted advisor relationships with customers
- Facilitate requirements gathering and process mapping for standard operating procedures
- Collaborate with engineers to translate customer requirements into Fin solution designs
- Monitor Fin usage patterns to identify risks and recommend optimizations
- Maintain deep product knowledge of Fin's capabilities
- Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer
- Prioritize competing demands to drive high-value outcomes across your customer portfolio
- Be the Voice of the Customer internally, advocating for customers' needs and shaping our solutions strategy
Benefits
- Competitive salary
- Equity in a fast-growing start-up
- Served lunch and snacks
- Regular compensation reviews
- Pension scheme and match
- Life assurance and comprehensive health and dental insurance
- Open vacation policy and flexible holidays
- Paid maternity leave and paternity leave
- Cycle-to-Work Scheme
- MacBooks and Windows laptops