Sr. Sales Solutions Architect
IntercomSan Francisco, California, United States
Posted November 25, 2025
164700 - 196725 USD year
Full Time
About the Company
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Job Description
Intercom is looking for a Sr. Sales Solutions Architect to help businesses integrate, deploy, and maximize the value of Intercom and Fin, our AI Agent. The ideal candidate is deeply technical, customer-focused, and excited about AI-powered customer service.
Requirements
- 6+ years of experience in a Solutions Architect, Technical Consultant, or similar role at a SaaS company
- Strong technical expertise in APIs, integrations, and automation frameworks
- Proficiency in REST APIs, JavaScript, HTML and CSS
- Deep understanding of AI-driven automation, LLMs, and customer support technologies
- Experience with security reviews, compliance requirements, and enterprise IT environments
- Excellent communicator, able to convey complex topics to both engineers and non-technical audiences at varying levels of detail and complexity
- A problem-solver who thrives in fast-paced environments and can manage multiple projects
- Passionate about customer success, with a track record of helping businesses adopt and scale new technologies
- Experience with Intercom or similar customer support platforms is a plus
Benefits
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!