Staff AI Product Designer
IntercomLondon, England, United Kingdom
Posted May 13, 2026
Full Time
About the Company
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Job Description
Intercom is seeking a Staff AI Product Designer to shape the company's AI products and experiences. The ideal candidate will have strong product judgment, experience working on zero-to-one products, and a deep understanding of Large Language Models (LLMs) and their limitations.
Requirements
- Define AI capabilities and set clear boundaries for autonomy vs human control
- Design AI behavior, orchestration, and system logic
- Shape human + AI workflows and end-to-end experience
- Define quality, evaluation, and reliability
Benefits
- Competitive salary and equity in a fast-growing start-up
- Unlimited access to AI tools
- Pension scheme
- Life assurance
- Comprehensive health and dental insurance
- Flexible paid time off policy
- Paid maternity leave
- 6 weeks paternity leave
- Cycle-to-Work Scheme
- MacBook provided