Staff Forward Deployed Engineer
IntercomLondon, England, United Kingdom
Posted December 11, 2025
Full Time
About the Company
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Job Description
We are looking for a Staff Forward Deployed Engineer to work directly with our strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin. As a Staff Forward Deployed Engineer, you'll operate with a high degree of autonomy and trust, setting direction, owning outcomes, and representing Intercom confidently in high-stakes customer contexts.
Requirements
- 2+ years serving as the primary technical leader for a team
- Demonstrated track record of autonomous decision-making, prioritisation and accountability for outcomes
- Deep knowledge of a high-level programming language (for example, JavaScript, Python, Ruby, etc.)
- Proficient using and writing REST APIs to integrate systems effectively
- Strong communicator who tailors the message to any audience
Benefits
- Competitive salary
- Equity in a fast-growing start-up
- Paid lunch every weekday
- Regular compensation reviews
- Pension scheme & match up to 4%
- Life assurance
- Comprehensive health and dental insurance
- Flexible paid time off policy
- Paid maternity leave
- 6 weeks paternity leave for fathers
- Cycle-to-Work Scheme
- MacBooks provided