Technical Support Specialist
IntercomChicago, Illinois, United States
Posted November 4, 2025
62000 - 74000 USD year
Full Time
About the Company
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Job Description
Intercom is looking for a Technical Support Specialist to own complex technical queries, act as a trusted advisor to customers and internal teams, and help drive improvements in product, processes, and peer development. The ideal candidate will have 3-5 years of customer support experience, technical fluency, and a passion for AI and customer service.
Requirements
- Technical Support Experience
- Technically Fluent
- A Confident Communicator
- Self-Directed
- Curious + AI-Passionate
- A Team Player & Coach
Benefits
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family
