Director of Customer Success

Director of Customer Success responsible for overseeing all facets of the Customer Success Organization at Interface, supporting the entire product portfolio, ensuring exceptional performance across customer engagement, operational efficiency, and sales support.

Requirements

• Minimum 10 years of progressive experience in Customer Success, Customer Service, Operations, or Sales Enablement roles
• Proven management experience, including leadership of large teams across multiple workflows and geographies
• Demonstrated ability to solve complex business challenges and drive operational efficiency
• Experience in B2B and made-to-order manufacturing environments
• Expert-level proficiency in Salesforce, with the ability to translate business needs into system workflows and reporting
• Bachelor’s Degree preferred

Benefits

• Retirement Plan