Responsable Call Center

The Call Center Manager will develop and pilot the company's distance sales of training courses. This role involves recruiting, training, motivating, and reporting on a high-performing sales team. It requires close collaboration with Business Units and a commitment to optimizing tools and processes.

Requirements

• Recruit and integrate a high-performing sales team
• Set up and track key KPIs
• Adapt strategies and scripts to field feedback
• Conduct regular reporting to the Site Manager and BU
• Translate BU offerings into sales arguments
• Manage the Site Manager