Technical Service Manager (wide web flexographic and gravure printing)

The Technical Service Manager leads the technical interface between the firm and key customers in the wide web flexographic and gravure printing segments. Specializing in water based and solvent based inks and coatings, the TSM is responsible for overseeing technical support activities, managing customer relationships, and ensuring successful product implementation and performance.

Requirements

• Bachelor's degree in Chemistry, Printing Technology, Engineering, or a related technical field
• 5+ years in a technical role supporting wide web flexographic and/or gravure printing
• Proven experience with water based and solvent based inks and coatings used in flexible packaging
• Demonstrated ability to lead customer facing technical engagements and manage technical projects independently
• Strong knowledge of pressroom processes, ink/substrate interactions, drying systems, and surface treatments
• Skilled in color matching, print troubleshooting, and print defect analysis
• Effective communicator with excellent customer service and cross functional collaboration skills
• Able to travel frequently (up to 70%) to customer sites, manufacturing plants, and regional meetings

Benefits

• Full Benefits