Service Manager
InterSystemsBangkok, Thailand
Posted February 3, 2026
Full Time
About the Company
InterSystems is a creative data technology provider that delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers.
Job Description
The Service Manager is a key operational leadership role responsible for overseeing and enhancing the service delivery experience of TrakCare and IntelliCare customers.
Requirements
- ITIL-qualified and experienced in IT Service Management (ITSM) within a healthcare or enterprise application support environment.
- Strong understanding of TrakCare/IntelliCare modules and their integration within clinical workflows.
- Excellent stakeholder management, communication, and negotiation skills.
- Proven experience handling service escalations and high-impact incident response.
- Analytical and detail-oriented approach to service metrics and problem-solving.
