Technical Services Engineer

This role combines Helpdesk/Frontline support with Systems & Network engineering responsibilities in a multi-region, high-pressure environment.

Requirements

• Provide first and second line support via ServiceNow
• Provision and deprovision users: onboarding/offboarding in collaboration with HR
• Maintain asset accuracy for endpoints and local equipment
• Deliver short user training, tips, and guidance on security and IS compliance
• Monitor daily operational checks and address issues proactively
• Support local events and meeting technology
• Assist with administration of on-prem and private cloud platforms and Windows/Linux servers
• Support enterprise networking components and troubleshoot connectivity issues
• Monitor and remediate infrastructure alerts
• Document configurations and changes
• Participate in project work and workstreams as assigned