We are looking for a Technical Services Engineer - Bilingual - Portuguese + English to troubleshoot and resolve configuration, network and software issues for our IP network cameras, physical access control, and security solutions. This is a hybrid position with one week onsite in the office and one week remote.
Requirements
- Minimum 2 years' experience in a call center-type environment with an excellent customer service background
- Secondary language skill: Portuguese with English - A Must!
- Knowledge of network routing and switching protocols
- Experience configuring PCs, installing various operating systems and software applications
- Experience configuring switches, routers, and other network-related components
- Ability to resolve issues and troubleshoot in an unscripted manner
- Excellent communication and interpersonal skills
- Self-motivated and energetic with a positive approach to problem solving
- Eye for details with good time management skills - must be able to handle multiple issues in an organized manner
Benefits
- Inspire you to grow and develop through employer-offered training as well as tuition reimbursement
- Take care of more than just the âwork youâ, but rather the âwhole youâ through our health, dental, vision, and fitness/health and wellness programs
- Support parents and children through paid parental leave and help alleviate costs through a dependent care reimbursement account
- Encourage work/life balance with generous vacation benefit, plus a 3-week sabbatical on your 5-year anniversary (and every 5 years after!)
- Help prepare for your life after retirement through our 401(k) program and employer matching