Technical Services Engineer - Bilingual - Portuguese + English

We are looking for a Technical Services Engineer - Bilingual - Portuguese + English to troubleshoot and resolve configuration, network and software issues for our IP network cameras, physical access control, and security solutions. This is a hybrid position with one week onsite in the office and one week remote.

Requirements

• Minimum 2 years' experience in a call center-type environment with an excellent customer service background
• Secondary language skill: Portuguese with English - A Must!
• Knowledge of network routing and switching protocols
• Experience configuring PCs, installing various operating systems and software applications
• Experience configuring switches, routers, and other network-related components
• Ability to resolve issues and troubleshoot in an unscripted manner
• Excellent communication and interpersonal skills
• Self-motivated and energetic with a positive approach to problem solving
• Eye for details with good time management skills - must be able to handle multiple issues in an organized manner

Benefits

• Inspire you to grow and develop through employer-offered training as well as tuition reimbursement
• Take care of more than just the ‘work you’, but rather the ‘whole you’ through our health, dental, vision, and fitness/health and wellness programs
• Support parents and children through paid parental leave and help alleviate costs through a dependent care reimbursement account
• Encourage work/life balance with generous vacation benefit, plus a 3-week sabbatical on your 5-year anniversary (and every 5 years after!)
• Help prepare for your life after retirement through our 401(k) program and employer matching