Technical Services Engineer-Tier II

We are looking for a Technical Services Engineer-Tier II to troubleshoot and resolve configuration, network and software issues for our IP network cameras, physical access control, and security solutions. This is a hybrid position with one week onsite and one week remote. Salary is $75,000 annually (English only role) or $79,500 annually (Bilingual - English with Portuguese/Spanish/French).

Requirements

• Minimum 2 years' experience in a call center-type environment with excellent customer service background
• Knowledge of network routing and switching protocols
• Experience configuring PCs, installing various operating systems and software applications
• Experience configuring switches, routers, and other network-related components
• Ability to resolve issues and troubleshoot in an unscripted manner
• Excellent communication and interpersonal skills
• Self-motivated and energetic with a positive approach to problem solving
• Eye for details with good time management skills - must be able to handle multiple issues in an organized manner

Benefits

• Generous vacation benefit
• 3-week sabbatical on your 5-year anniversary (and every 5 years after)
• 401(k) program with employer matching
• Dependent care reimbursement account
• Paid parental leave
• Health, dental, vision, and fitness/health and wellness programs