1007 | Technical Support Engineer

Intetics Inc. is looking for a Technical Support Engineer to join their dynamic team. The successful candidate will provide technical support to customers using email, chat, and Zoom, and collaborate internally to improve team processes.

Requirements

• Help customers by answering their toughest technical questions
• Provide technical support to customers using email, chat, and Zoom
• Handle multiple concurrent issues with varying severity
• Troubleshoot logs to identify errors/exceptions and their root cause
• Act as Incident Commander during service incidents
• Keep updated on the latest features on the platform
• Collaborate internally and improve team processes
• Create support knowledge base articles, enablement resources, or automation workflows for commonly faced issues
• Communicate customer needs and provide product feedback to product management and engineering
• Participate in internal projects and initiatives

Benefits

• Not specified