1007 | Technical Support Engineer

Intetics Inc. is looking for a Technical Support Engineer to join their dynamic team. The ideal candidate will have 2+ years of experience working with customers in a customer-facing technical role and a Bachelor's degree in Computer Science or Engineering. The Technical Support Engineer will provide technical support to customers using email, chat, and Zoom, troubleshoot logs, and collaborate internally to improve team processes.

Requirements

• Minimum 2+ years of experience working with customers in a customer-facing technical role
• Bachelor’s degree in Computer Science or Engineering (or equivalent technical knowledge and skills)
• Ability to approach problems analytically and solve them quickly using critical thinking
• Excellent oral and written communication skills
• Strong understanding of APIs, including knowledge of REST, GraphQL, or gRPC
• Solid understanding of foundational internet and cloud technologies (e.g., AWS, Azure, GCP, etc.)
• Familiarity with AI concepts, such as LLMs, embeddings, vector databases, prompt engineering, etc.
• Strong familiarity with Authentication concepts and techniques (e.g., SAML, OAuth, etc.)
• Experience working with Database technologies and data integration principles
• Knowledge and proficiency in JavaScript and CSS
• Experienced in troubleshooting technical issues using tools and utilities such as Postman, HAR files, etc.

Benefits

• Company-provided technology
• Flexible working hours
• Career development opportunities
• Professional growth and personal development
• Free snacks and drinks
• Paid time off