Sales Coordinator

The Sales Coordinator provides administrative and operational support to the Sales team by handling inbound sales inquiries, coordinating group and IBT bookings, and ensuring accurate and timely communication between stakeholders.

Requirements

• Respond promptly and professionally to incoming leads via phone, email, and other channels.
• Qualify inquiries to determine client needs (length of stay, room types, dates, rates, special requirements).
• Prepares and distributes rate quotes, proposals, and contracts within established brand guidelines.
• Coordinate booking details with Property Managers and Regional Directors of Sales to confirm availability and finalize group blocks.
• Manage the accuracy of client and booking data within the company CRM and property management systems.
• Assist in creating, updating, and maintaining sales reports, rate trackers, and contract logs.
• Monitor reservation changes, extensions, and cancellations; notify relevant departments promptly.
• Supports sales teams by maintaining account files, billing instructions, and client records.
• Coordinate with accounting to ensure accurate billing, credit approvals, and tax-exempt documentation.
• Prepare weekly and monthly reports for leadership, including lead volume, conversion rates, and booking pace.
• Assist with corporate projects, sales campaign tracking, and collateral requests as assigned.
• Uphold all InTown Suites service standards and maintain professional communication with internal and external customers.
• Communicate with team members to ensure tasks are progressing and escalate issues as needed.
• Maintain organized project files and ensure documentation is up to date.
• Participate in project meetings and follow up on assigned action items.
• Conduct research or gather data to support project planning and decision-making
• Maintain thorough documentation of decisions, action items, and outcomes to support future efforts.
• Use tools such as Excel and SharePoint to manage documentation and maintain visibility across initiatives.
• Perform other tasks as assigned by supervisor/manager.

Benefits

• 401k Matching
• Generous Paid Time Off
• Health Insurance
• Life Insurance
• Paid Holidays
• Retirement Plan
• Visa Sponsorship