Sales Coordinator

The Sales Coordinator is responsible for proactively soliciting and handling all revenue-related opportunities in a sale, achieving personal and team related revenue goals for the hotel, and ensuring business is turned over properly and in timely fashion for proper service delivery.

Requirements

• Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales & Marketing
• Meets and exceeds individual revenue goals
• Exceeds company minimum standards with the sales process and acts as a mentor for others within this area
• Understands the overall market in which they sell - competitors’ strengths and weaknesses, economic trends, supply, and demand, etc.
• Builds and strengthens relationships with existing and new customers to include sales calls, entertainment, FAM trips, etc.
• Conducts customer site inspections
• Excels at proactive selling
• Targets key accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation
• Responds to incoming inquiries within their market segment within 4 hours
• Closes the best opportunities for the hotel based on market conditions and hotel’s needs
• Accurately forecasts group sleeping rooms and revenue for his/her groups prior to the turnover and continues to be a partner for this process after the turnover
• Creates sales contracts as required
• Comprehends budgets as needed to assist in the financial management of department
• Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth
• Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details
• Makes presence always known to customer during this process, regardless of which hotel they sit at
• Displays leadership in guest hospitality and ensures consistent, high-level service throughout all phases of hotel events
• Sets a positive example for guest relations
• Interacts with guests to obtain feedback on product quality and service levels
• Reviews Guest Service Results with leaders
• Participates in the development and implementation of corrective action plans

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts