Card Operations Specialist

The Card Operations Specialist is responsible for resolving customer inquiries, investigating card fraud cases, and providing customer service support. The role requires excellent communication and problem-solving skills, as well as the ability to work independently and collaboratively with a team.

Requirements

• High school diploma or equivalent
• 2 years of banking and customer service experience preferred
• Excellent oral and written communication skills
• Typing and keyboard skills required
• Ability to work shifts, days, nights, evenings, and weekends
• Technical skills with the ability to multi-task between computer screens, systems, and phones
• Excellent customer service skills

Benefits

• Competitive pay
• Generous time off
• Paid time off to volunteer in the community
• Paid employee and family sick leave
• Paid parental leave
• 401(k) plan with 6% employer match and 100% immediately vested
• 3% non-elective company contribution; non-elective contribution vested after 3 years of service
• Career growth and development resources
• Tuition reimbursement for full-time and part-time employees enrolled in any degree program
• Medical, dental, and vision insurance