Senior Technical Support Engineer - Cybersecurity SaaS

We are looking for a Senior Technical Support Engineer to work directly with customers and engineering teams to solve complex technical problems and improve product reliability. As a senior engineer, you will troubleshoot complex backend and frontend issues, work with engineering teams, and contribute to product improvements.

Requirements

• 5+ years in software engineering or technical support with strong coding experience
• Proficiency in Python, JavaScript, HTML, and CSS
• Experience with distributed systems, web security, and large-scale applications
• Strong problem-solving skills and attention to detail
• Excellent communication and collaboration skills

Benefits

• Fully remote position with flexible working hours
• An inspiring team of colleagues spread all over the world
• Pleasant, modern development and deployment workflows
• High impact
• Flat organization, direct interaction with customer teams
• Equality of opportunity and inclusive environment for all team members