Customer Success Manager
IOTAP Inc.Reston, Virginia, United States
Posted April 22, 2025
Full Time
About the Company
IOTAP Inc develops Work 365, a subscription management and billing automation platform tailored for Microsoft CSPs and MSPs. The solution streamlines billing, reconciliation, renewals, and self‑service experiences, enabling IT services and software companies worldwide to scale their recurring revenue.
Job Description
IOTAP is seeking a Customer Success Manager to partner with customers to understand their business objectives and support growth. The role involves driving adoption, retention, and measurable outcomes, working with business leaders and stakeholders. This is a remote position within a fast-growing SaaS company.
Requirements
- 2+ years of experience in customer success, account management, consulting, or a related role
- Strong relationship management skills
- Technical proficiency (SaaS experience preferred)
- Excellent communication skills (written, verbal, presentation)
- Data-driven mindset
- Project management skills
- Experience with Microsoft Dynamics, Power Apps, or CSP programs
- Strong troubleshooting and problem-solving skills
