Customer Relationship Manager (Technical)

Customer Relationship Manager (Technical) role at IPsoft involves bridging the gap between business and technology, providing exceptional customer service, and optimizing client environments. Responsibilities include developing and maintaining customer relationships, implementing service improvement plans, and coordinating cross-team engagements.

Requirements

• 3+ years of IT experience with all aspects of IT Service Support
• Experience in Customer Facing Service Delivery and Project management
• Expertise in ITIL Process Framework – ITIL Certification
• Reporting experience
• Excellent written and verbal communication skills
• Excellent customer service skills

Benefits

• Competitive Base Salary
• Medical Insurance
• Dental Insurance
• Vision Care
• Life Insurance
• Short Term and Long Term Disability Insurance
• 401(k) Plan
• Flexible Spending Accounts: Health Care, Dependent Care, Transit
• Paid time off