CRM/Service Delivery manager

IPsoft is a global autonomic services provider, delivering Managed Services, Platform-as-a-Service, Automation-as-a-Service and Autonomic Cloud Orchestration. The company’s mission is to power the world with expert systems. In this role, you will develop and create an environment of exceptional customer service, ensure quality standards of technical & business service delivery, and provide leadership to complex accounts.

Requirements

• 3+ years in IT Experience with all aspects of IT Service Support
• Experience in Customer Facing Service Delivery and Project management
• Expertise in ITIL Process Framework – ITIL Certification

Benefits

• Competitive Base Salary
• Monthly Bonus Plan
• Medical Insurance, Dental Insurance and Vision Care
• Life Insurance
• Short Term and Long Term Disability Insurance
• 401(K) Plan
• Flexible Spending Accounts: Health Care, Dependent Care, Transportation
• Paid Time Off Bank