CRM/Service Delivery Manager
IPsoftNew York, New York, United States
Posted July 13, 2015
Full Time
About the Company
Amelia develops AI tools for automating operations, enhancing customer experience, and optimizing business outcomes across industries as a conversational AI leader.
Job Description
As a CRM/Service Delivery Manager, you will create an environment of exceptional customer service by utilizing industry best practices and ensuring absolute quality standards of technical & business service delivery. You will work with customers, business executives, and technical subject matter experts to ensure consistent communications and quality service delivery.
Requirements
- 3+ years in IT Experience with all aspects of IT Service Support
- Experience in Customer Facing Service Delivery and Project management
- Expertise in ITIL Process Framework – ITIL Certification
Benefits
- Competitive Base Salary
- Monthly Bonus Plan
- Medical Insurance, Dental Insurance and Vision Care
- Life Insurance
- Short Term and Long Term Disability Insurance
- 401(K) Plan
- Flexible Spending Accounts: Health Care, Dependent Care, Transportation
- Paid Time Off Bank