Help Desk Administrator

Help Desk Administrator will provide support for end users in Windows XP, Windows 7 & Windows 8 in domain environments. Responsibilities include handling and resolving end user issues via telephone, incoming tickets and onsite support within SLA, break/fix, new build outs, escalation of level 2 calls, Active Directory administration, BES administration, SAP support, VMWare support, mobile phone/tablet support, proprietary software support.

Requirements

• Excellent communication and customer service skills
• Ability to extract information from end users to resolve network, server and computer related hardware/software issues
• Knowledge and methodical trouble shooting skills for software, hardware and networking issues

Benefits

• Competitive Base Salary
• Medical Insurance
• Dental Insurance
• Vision Care
• Life Insurance
• Short Term and Long Term Disability Insurance
• 401(k) Plan
• Flexible Spending Accounts: Health Care, Dependent Care, Transit
• Paid time off