Content Design Quality Specialist

As a Content Design Quality Specialist, you will work closely with the Language Quality Specialist Manager and the Content Design Team to monitor the quality of global Content Design suppliers and maintain and improve formatting standards within IQVIA Language Solutions.

Requirements

• Trigger Quality Feedback Reports and improvement plans on selected resources
• Analyze formatting quality issues and work on global and local improvement plans with Content Design Team
• Lead root cause analyses and corrective actions & preventive actions for Content Design resources
• Participate in meetings with vendors to address formatting quality issues and preventive actions
• Support Talent Mangers and Quality Team in anticipating and dealing with quality issues
• Flag potential resources for promotion or demotion based on quality results
• Identify quality verified resources for Content Design Team
• Drive global quality strategy and establish tools to monitor the quality of formatting work
• Help to build and design a robust and efficient Quality system as well as the creation of SOPs related to this function
• Contribute to conceive developments/enhancements and best practices in formatting quality