Executive - Operations, Pune
Iron MountainPune, Maharashtra, India
Posted July 3, 2025
Full Time
About the Company
For over 70 years, Iron Mountain Incorporated (NYSE: IRM) has been your strategic partner to care for your information and assets. A global leader in storage and information management services and trusted by more than 225,000 organizations around the world, including 95% of the Fortune 1000, we protect, unlock, and extend the value of your work—whatever it is, wherever it is, however it’s stored. We create the framework necessary to bridge the gaps between paper, digital, media, and physical data and extract value along its lifecycle, helping to build your organizational resilience. And all this with a commitment to sustainability at our core. Our relationship is a true partnership where you trust us not only to preserve institutional knowledge and enhance efficiency, security, and access but to make your work mean more. Because in that work is the power to not only accelerate your business, but elevate it. Elevate the power of your work.
Job Description
We are seeking a Team Leader to manage a team of 20-25 associates for multiple processes. The ideal candidate will have banking sector experience, excellent communication and leadership skills, and the ability to motivate and train employees.
Requirements
- Manage a team of 20-25 associates for multiple processes
- Client communication via emails, phone calls and G-meetings
- Schedule and allocate to team members tasks and activities to meet Customer Service KPI’s
- Close monitoring of day to day operations, productivity, quality, logins, breaks, logouts, etc.
- Discover training needs and provide coaching
- Absenteeism management, ensuring adequate staff available during day to day operations.
- Attrition management
- Preparing Dashboards and MIS publishing as per business needs
- Sets Clear Team goals and KPI’s, Plan and organize team building activities
- Daily team huddles on performance and targets.
- Monthly 1-1 discussion with team members.
- Listen to team members’ feedback and resolve any issues or conflicts
- Identify new process improvement and automation opportunities
- Motivating Quality resources for career growth and grooming the right talent.
Benefits
- Unknown
