Lifecycle Legal Engineer (Technical Success Manager)

Ironclad is seeking a Lifecycle Legal Engineer (Technical Success Manager) to drive early adoption and measurable value for customers. The role will act as a strategic technical partner, moving customers from initial activation to advanced product maturity.

Requirements

• 3+ years of experience in a customer-facing, product-oriented role at a B2B SaaS company
• Technical Curiosity: Passion for learning new technologies and driving outcomes through technical solutions
• Customer-first Mindset: Curiosity for understanding customers’ goals and values and turning them into measurable adoption plans
• Domain Familiarity: Understanding of CLM (contract lifecycle management) or legal ops business processes is preferred
• Strong Communication: Ability to translate technical concepts for non-technical stakeholders
• Ownership and Organization: Capable of managing time strategically, prioritizing work based on various factors
• Growth Mindset: Comfortable navigating change and iteration in a fast-moving organization
• Values Alignment: Someone who embodies Ironclad’s Values: Drive, Intent, Integrity, and Empathy
• Operational Rigor: Able to navigate ambiguity while contributing to and improving repeatable processes and operational workflows

Benefits

• 100% health coverage for employees
• 75% coverage for dependents
• Market-leading leave policies
• Family forming support through Maven
• Paid time off
• Monthly stipends for wellbeing, hybrid work, and cell phone use
• Mental health support through Modern Health
• Pre-tax commuter benefits
• 401(k) plan with Fidelity with employer match
• Regular team events