Head of Customer Experience & Operations (m/w/d) - Retention & Service Excellence
Ironmaxx Nutrition GmbH & Co. KGNorth Rhine-Westphalia, Germany
Posted January 6, 2026
Full Time
About the Company
Ironmaxx Nutrition GmbH & Co. KG is an innovative German company based in Cologne specializing in the development, production, and distribution of sports nutrition products. Known for its high-quality offerings, Ironmaxx serves athletes across various sectors including professional sports teams. The company's success stems from its commitment to combining effective nutrition with great taste, as evidenced by its award-winning product range and presence in retail stores and supermarkets.
Job Description
We are looking for a strong leader to elevate the next level of customer experience in B2B and B2C commerce. As the Head of Customer Experience & Operations, you will shape an outstanding after-sales experience, strengthen customer satisfaction, retention, and reputation, and strategically leverage upselling potential.
Requirements
- Completed commercial training
- At least 5 years of professional experience in customer service, sales, and/or order management
- Initial leadership experience
- Technical and digital understanding (ERP, CRM, ticketing, MS Office)
- Experience with SAP or similar ERP systems
- Excellent German and English skills
- Analytical thinking and strong process competence
- Excellent communication and conflict resolution skills
- Hands-on mentality and passion for growth