Customer Service Representative
IronMountain Solutions, Inc.Martinsburg, West Virginia, United States
Posted February 3, 2026
Full Time
About the Company
Iron Mountain Solutions is an Equal Opportunity Employer
Job Description
Customer Service Representative position at Iron Mountain Solutions, supporting the USCG NMC Contact Center.
Requirements
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.