Customer Service Representative

Iron Mountain Solutions is seeking a highly motivated and organized individual as a Customer Service Representative. This role requires a customer-service oriented, detail-oriented, and organized individual with strong communication skills. An active Public Trust level security clearance or the ability to obtain one is required.

Requirements

• Ability to operate in a high-volume metrics driven call center environment
• Ability to be flexible with work schedule to support the Call Center’s needs during operating hours
• Ability to multitask and research information on multiple databases at the same time
• Ability to enter data and talk to stakeholders at the same time
• Ability to conceptualize scenarios and communicate it effectively to stakeholders
• Ability to work independently, and demonstrated ability to efficiently interpret research and analyze information from various sources
• Ability to communicate effectively both orally (in groups and one-on-one) and in writing (as position occupied dictates)
• Ability to listen actively to sensitive information
• Ability to successfully navigate national web-based tracking systems relating to SEVIS and Fee Payment
• Ability to analyze multifaceted issues relating to the SEVIS system
• Ability to provide support to international stakeholders and academic institutions
• Ability to utilize telephony systems, CRM, Microsoft Dynamics and other ticket tracker systems, and Microsoft Office Suite

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Holidays
• Life insurance