In-Bound Call Center Representative
IronMountain Solutions, Inc.North Carolina, United States
Posted January 9, 2026
32000 - 32000 USD year
Full Time
About the Company
No company description available.
Job Description
Inbound Call Center Representative - Customer Service Representative for DHS ICE HSI Tip Line.
Requirements
- 3+ years of experience in a call center
- Associate’s degree required
- Experience resolving complex stakeholder or customer issues
- Proven ability to manage multiple tasks in a high-volume environment
- Strong multitasking skills, including simultaneous data entry, research, and communication
- Comfortable working with diverse stakeholders across varying professional backgrounds
- Strong analytical, research, and problem-solving skills
- Ability to work independently with minimal supervision
- Excellent verbal and written communication skills
- Active listening skills and sound judgment in complex situations
- Experience supporting or training new customer service representatives
- Ability to generate ad-hoc reports using internal systems
- Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office
Benefits
- $16 an hour