In-Bound Call Center Representative

Inbound Call Center Representative responsible for answering and managing incoming calls and online tips, gathering and documenting information, and providing professional customer service. Role requires strong organizational and analytical skills, ability to work independently, and excellent communication skills.

Requirements

• 3+ years of experience in a call center
• Associate's degree required
• Experience resolving complex stakeholder or customer issues
• Proven ability to manage multiple tasks in a high-volume environment
• Strong multitasking skills, including simultaneous data entry, research, and communication
• Comfortable working with diverse stakeholders across varying professional backgrounds
• Strong analytical, research, and problem-solving skills
• Ability to work independently with minimal supervision
• Excellent verbal and written communication skills
• Active listening skills and sound judgment in complex situations
• Experience supporting or training new customer service representatives
• Ability to generate ad-hoc reports using internal systems
• Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office

Benefits

• Generous Paid Time Off
• 401k Matching