Product Support Engineer
iSHR for IT & SurveillanceLocation not specified
Posted December 23, 2025
Full Time
About the Company
ISHIR is a digital innovation and enterprise AI partner that accelerates product development and digital transformation for forward‑thinking companies. With a distributed global team spanning Dallas, Austin, New Delhi, MedellĂn, and Tallinn, the firm delivers end‑to‑end services—from custom software and mobile apps to generative AI solutions, design‑thinking workshops, and agile development pods. Leveraging 24+ years of experience and 150+ successful product launches, ISHIR focuses on rapid innovation, risk‑minimized decision making, and scalable go‑to‑market strategies. Its distinctive approach blends deep technical expertise with a culture that prioritizes employee satisfaction, believing that happy teams drive happy customers. The company’s subsidiary, BorderlessMind, cultivates diverse global talent to support long‑term client partnerships.
Job Description
Provide technical assistance to customers via phone, email, or chat, troubleshoot and resolve technical issues related to software, hardware, or both, and collaborate with internal teams to resolve customer complaints and improve product quality.
Requirements
- Technical support experience
- Good communication and problem-solving skills
- Ability to work in a fast-paced environment
Benefits
- Competitive salary
- Medical, dental, and vision insurance
- 401(k) matching
- Paid time off
